Frequently Asked Questions
Everything you need to know about shopping with Aluna.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Aluna accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.